If for whatever reason you change your mind and would like to return your order after delivery, we will be happy to refund or exchange your purchase as long as it’s unopened and in its original packaging. This option is available for 7 consecutive days after delivery.
Following the European Union (Consumer Information, Cancellation and Other Rights) Regulations, we will accept items back even if you have opened the goods to inspect them. You are entitled to a refund as long as you notify us of your intention to cancel within 7 calendar days from the day after delivery. The goods must be in a ‘as new’ condition and returned in the original, undamaged packaging, along with any accessories and free gifts received with them. Whilst the goods are in your possession you must take reasonable care of them.
We hope you love what you bought on www.ritzyeyes.com. However, if you change your mind, we will accept returns. In that case, you will be required to cover the cost of shipping it back to us.
If you wish to send the product back to us. You must first email us at firstname.lastname@example.org quoting your order number in order to inform us of your decision to cancel. We can then make arrangements for the return of your product.
When returning unopened products to us you must do so without undue delay and, in any event, not later than 72 hours from the day on which you communicate to us your decision to cancel.
Once we have received the goods back from you, we will give you a refund for the cost of the product excluding the delivery charge paid. We may make a deduction from the refund for any loss in value of the goods if the loss is a result of unnecessary handling by you.
Refunds take 3-5 working days to be credited to you from the date the returns were accepted.
We cannot refund/cancel your purchase:
- If you return your product without proof of purchase
• The product has been opened or used
How do I cancel an order before delivery?
Should you wish to cancel your order before delivery please email us at email@example.com
What happens if my product arrives damaged?
Although we take every care to ensure your product arrives to you in pristine condition, on rare occasions a product may get damaged in transit. If you do receive a damaged product, please contact us within 48 hours by emailing firstname.lastname@example.org
If the product was damaged, we do ask that you:
• Do not use the product for your own safety
• Inform us straight away
Purchase delivery is charged at cost and is dependant on the purchasers country of destination.
Next Day Delivery is available but not guaranteed to anywhere in Ireland on all orders placed before 12 noon Monday to Thursday and subject to stock availability. Deliveries to areas outside Ireland may take up to 3-7 working days longer.
Orders placed after 12 noon, at the weekend or on a public holiday will be dispatched the next working day.
Delivery on products purchased at VAT Free events and during promotions may take longer; please allow 3 to 5 working days for dispatch.
Orders will be processed and dispatched subject to credit card and address details being correct. Delivery times are quoted in good faith. Ritzy Eyes Ltd. can accept no responsibility for transport delays or circumstances outside of our control causing late delivery. We shall be under no liability for any delay or failure to deliver products if the delay or failure is wholly or partly caused by circumstances beyond our control, including force majeure, strikes etc. Delivery will be to the address advised in your order. If no one is available at a residential or other address at the time of delivery, unless special instructions were given at time of order, a note will be left to advise of an attempted delivery.